Do you charge a monthly retainer or setup fee?
No. PrepKingz operates on transparent per-unit (for prep work) or per-order (for fulfillment) pricing only. No monthly retainer, no setup fee, no onboarding charge. You pay for what we do — nothing more. This is a deliberate brand promise built into how we operate.
How are tiers determined — by month or by contract?
Tiers are based on your monthly volume (units or orders, depending on the service). We review your tier monthly based on actual activity. If your volume grows past a tier threshold, your rate drops automatically on the next billing cycle. No contracts required to lock in higher tiers.
What's the minimum volume to work with PrepKingz?
300 units/month for per-unit services (FBA Canada prep, WFS prep, Cross-Border) or 300 orders/month for per-order services (Shopify, FBM, eBay, Walmart Marketplace). Below these thresholds, we can discuss case-by-case but our per-unit and per-order pricing is calibrated for sellers doing serious volume.
Is shipping cost included in the per-order or per-unit pricing?
No. Carrier shipping rates are billed at cost — no markup. We rate-shop carriers (Canada Post, UPS, FedEx, GLS, UniUni) per order based on destination and weight, you get the actual carrier rate. This applies to both Canadian domestic shipping and cross-border shipping to the US.
Do you offer volume discounts beyond the Elite tier?
For sellers shipping 5,000+ orders/month or 10,000+ units/month consistently, we offer custom Enterprise pricing with negotiated rates. Quoted on a per-account basis based on operational complexity. Contact our sales team to discuss.
Is GST/QST charged on your fulfillment fees?
Yes — GST/QST applies to fulfillment service fees per Canadian tax law. We invoice in CAD with full GST/QST breakdown on every invoice. If you're a GST-registered Canadian business, these are recoverable as input tax credits. Not tax advice — verify with your accountant.
Can I run multiple services from the same account (e.g., FBA + Shopify)?
Yes — this is one of our most common setups. Each service is billed independently based on its model (per-unit for FBA prep, per-order for Shopify). Your inventory pool is shared across services from the same bin location. Volume tiers are calculated per service, but combined volume often qualifies you for higher tiers across all services.
What happens if my volume drops below tier threshold one month?
You move to the next-lower tier that month and your rate adjusts on the next billing cycle. For example, if you typically do 1,500+ orders (Elite tier at $1.30/order) but one month drops to 1,000 orders, that month bills at Premium tier ($1.75/order). No penalties, no contracts to break — just rate adjustment.
How are returns priced?
Returns are billed at $0.50 per inspected unit. This includes receiving the return, inspecting condition, photographing damage if any, and routing the unit (restock to bin if re-sellable, quarantine if damaged for your decision). Customer refund processing handled by the marketplace (Amazon, eBay, Walmart) or your store (Shopify) — not by us.
What are the credit card / payment terms?
We invoice monthly in CAD via Stripe. Most clients pay via credit card (Visa, Mastercard, Amex) or pre-authorized debit. Payment is due 15 days from invoice date. Enterprise accounts can negotiate Net 30 terms. We don't require pre-payment or deposit.
Do you charge for inbound receiving or storage?
Inbound receiving is included in the per-unit or per-order pricing (we receive your inventory at no extra charge). Standard storage is also included for active inventory turning regularly. Long-term storage (inventory aged 90+ days without movement) is quoted per cubic foot based on duration — encourages healthy inventory turnover.
Can I get pricing in USD?
All PrepKingz invoices are in Canadian dollars (CAD). This protects you from FX exposure on fulfillment costs — your billing is predictable regardless of CAD/USD fluctuations. For US-based sellers, your bank handles the conversion at standard rates. Cross-border carrier rates are quoted in CAD at time of shipment.
Is there a contract or commitment period?
No long-term contract required. Standard service agreement is month-to-month with 30-day notice for cancellation. Some Enterprise clients negotiate 6 or 12-month commitments in exchange for additional pricing benefits, but it's never a default requirement.
How does add-on pricing work?
Add-on services (polybagging, photography, bundling, hazmat handling, etc.) are charged à-la-carte at the published rates in our add-on table. You only pay for add-ons you actually use that month. They appear as separate line items on your monthly invoice with full detail for transparency.
How do I get an exact quote for my specific operation?
Submit the quote form on this page or contact us directly. Tell us your monthly volume, channels (FBA, FBM, Shopify, eBay, Walmart, Cross-Border), product category, average SKUs per order, and any special requirements. We reply within 4 business hours with transparent per-unit or per-order pricing tied to your actual workflow.